TERMS & CONDITIONS
A full valid passport is required for all travel outside the UK. Please be aware that some countries require your passport to have at least six months validity from the date in which you end the holiday in that country.
If you need to renew your passport please be aware that applying for a new passport is a lengthy affair so leave plenty of time to do so if necessary. Although for most destinations we can assist with visa applications, Sportingagent.com cannot be held responsible in anyway should a country refuse your application. In some destinations travel schedules can change due to delay, cancellation, adverse weather conditions or other factors outside our our control. This can cause misconnections and impose further costs to you for accommodation or ticketing charges. We will send you a comprehensive kit list nearer to your departure if required. However, we advise you not to take unnecessary money, jewellery and valuables on your trip with you.
Health and Special Diets
Whilst we can give you an outline of the health risks and requirements for all our destinations, it is important that you check with your doctors on the latest recommendations for certain countries. Information is also available from MASTA – Medical Advisory Service for Travelers Abroad
Tel: 020 7837 5540 Website: www.masta.org :The Hospital for Tropical Diseases Special dietary requirements should be requested when you confirm your booking.
Due to the remoteness of some of our destinations, it is unrealistic to expect special diets to be completely catered for all of the time. We will always inform suppliers of your requests and do what we can to accommodate them.
Unforeseen events on your trip can be expensive and we strongly recommend that you take out adequate cover. If you have an existing policy we recommend that you check the level of cancellation cover offered, as this may not be adequate to cover you for the entire cost of your trip.
It is essential that you supply us with details of the cover you have arranged. We require this information, as it may be necessary should you require emergency assistance whilst travelling. Failure to provide the relevant information may result in an inability to help.
1. Your trip contract
1.1 There will be no binding contract for your trip until Sportingagent.com has received payment of the deposit/sum shown on the invoice.
1.2 Your holiday contract with Sportingagent.com is made up of the following:
Any changes to the particulars given at the time of confirmation of booking, will be set out in the itinerary or advised in writing. Sportingagent.com makes checks to ensure that the descriptions and information given regarding hotels, facilities and suppliers are correct, and based on the latest information available at the time of you booking your trip. Your trip contract is made on the basis of the changes notified in the itinerary or in writing.
It is very important to check the details on the itinerary and invoice when you get them. This is because they set out the details of the trip Sportingagent.com believes you have booked. If you think there is an error you should contact Sportingagent.com immediately so that Sportingagent.com can sort out any problems surrounding what Sportingagent.com or you are expected to do. Changes can only be made by the person/s booking the trip or by someone they authorise in writing.
2.1 Sportingagent.com guarantees that up until 30 days before your departure date the price of your trip will not be subject to surcharges except for: variations in transportation costs, including the cost of the fuel.
3.1 Payment of 50% deposit will secure your trip. This is required immediately.
3.2 Full balance of the trip is required no later than 4 weeks prior to the actual date of your trip. Failure to pay the balance with in the time limits gives Sporting agent.com the right to cancel your hunt and this in turn forfeits your rights of refund. Sporting agent.com will send a reminder approximately 8 weeks prior to the date of your trip.
3.3 Payments made by Credit/Debit card will carry a surcharge of 2.5%
3.4 There will be a surcharge of 5% added to the total Invoice price to cover for administration costs.
3.5 Trophies All trophy fees are to be paid in full on completion of the hunt. All animals wounded or not found are to be paid according to Professional Hunter/Guide recommendation and paid in full. Transport of shot trophies is the responsibility of the hunters/client.
4. Changes to the trip or persons taking the trip By you:
4.1 A change must be requested in writing by the person who made the booking. Any changes to the confirmed booking will be subject to a £40 per person service charge, payable with the balance payment or if changes are requested after this time then they must be paid immediately following agreement of said changes.
4.2 If you or any person on the trip is prevented from traveling, Sportingagent.com will agree to that person’s booking being transferred to another person who satisfies all the booking terms, subject to both persons accepting joint and several liability for full payment of the price and Sportingagent.com’s charge for confirming the transfer and any additional costs arising from the transfer. Sportingagent.com must be given reasonable notice(min. 30 days) of the transfer request, which is subject to a £40 service charge per person. All requests and changes should be submitted in writing.
4.3 Sportingagent.com will assist you if you wish to make changes to your booked trip but cannot guarantee that relevant suppliers will agree to your changes. By Sportingagent.com:
4.4 It is unlikely that Sportingagent.com will have to change your booking but your trip arrangements can be made many months in advance and Sportingagent.com is dependent upon a number of essential suppliers. Sportingagent.com therefore reserves the right to do so. In some destinations travel schedules or trips services can be changed, delayed or cancelled because of circumstances outside our control. This can cause you to miss travel connections, cause disappointment and impose further costs. Sportingagent.com are not liable to any compensation claims under these circumstances.
4.5 If Sportingagent.com makes a significant change to an essential term in our contract before the date of your trip then Sportingagent.com will notify you as soon as possible Sportingagent.com will offer a substitute trip.
4.6 If after departure Sportingagent.com is unable to provide a significant proportion of the services it had agreed to provide as part of your trip contract, Sportingagent.com will notify you as soon as possible and do its best to make suitable alternative arrangements at no extra cost to you. If Sportingagent.com cannot do so or you refuse to accept these for good reasons, Sportingagent.com will arrange to transport you to the point Sportingagent.com’s contracted services commenced (if elsewhere than your hotel) as soon as it reasonably can.
5. Cancellation By you
5.1 Should the reason for you canceling your trip be deemed as reasonable by Sportingagent.com with a period notice of 30 days, then an alternative trip may or may not be substituted. It will depend on the activity, time of year and if it is possible. Sportigagent.com, do not give cash refunds.
If during the “high season or a Bespoke package has been made specifically for you, a notice period of 45 days is required.”
5.2 If you cancel the holiday for reasons Sportingagent.com feel is unfair or unreasonable then Sportingagent.com will be entitled to retain all of the payment made by you as compensation. By Sportingagent.com: Should surcharges result in the total cost of your holiday increasing by more than 10%, then you may cancel the booking within 14 days of issue of the revised invoice and receive an alternative holiday.
5.3 Sportingagent.com will notify you as quickly as possible of any cancellation. Sportingagent.com is not responsible for any and all Cancellations.
5.4 Sportingagent.com may cancel the trip if you do not pay the balance of the price on time and Sportingagent.com may retain the deposit you have paid.
5.5 It is unlikely that Sportingagent.com will have to cancel your trip in any other circumstances but arrangements are made months in advance in most cases and Sportingagent.com is dependent upon a number of essential suppliers. Therefore Sportingagent.com reserves the right to do so, but you will be offered a substitute package from Sportingagent.com of equivalent or closely similar standard and price, if one is available; or choose a substitute package of a lower standard to the travel arrangements booked together with a form of compensation for the difference in price.Sportingagent.com will also if appropriate pay you a form of compensation as provided in clause 6 below.
6. Liability, limits on liability and compensation
6.1 Sportingagent.com accepts responsibility, subject as limited by these booking conditions, for supplying to you all trip services booked by you, even though Sportingagent.com will have engaged independent suppliers to provide certain of these services. For the avoidance of doubt Sportingagent.com is not responsible for and has no liability if the trip does not meet the customers expectations, or if the client books other excursions separate to the planned trip(such as for excursions or other activities which you do not book through Sportingagent.com, since these are contracts by you with the local supplier and not with Sportingagent.com).
6.2 Sportingagent.com will have no liability to pay compensation to you for any failure to properly perform the trip. Examples would be that any member of your party is unable to travel for medical reasons, or fails to take his/her passport with him/her or a passport which meets the requirements of the country(ies) of the trips (some countries require you to have at least 6 months validity on your passport from the date on which you leave that country), or to get a required visa or health certificate, or to check in early enough to catch the flight or to turn up in time for an excursion/activity for whatever reason, or mislays or loses holiday documentation, or is reasonably excluded by a supplier because of misconduct or medical reasons, or is not provided with a service within the trip because of an error in the information given by you, or if you decide to end your trip of your own volition with or without discussion between you and Sportingagent.com.
6.3 Sportingagent.com will have no liability to pay compensation to you for any failure to properly perform the trip. We will not pay cash refunds.
7. Complaints If you have a complaint about your trip then you should immediately contact Sportingagent.com, while on holiday, because matters are most easily resolved on the spot where Sportingagent.com can understand the exact nature of the problem you have. It is unreasonable to take no action while you are on holiday, then complain afterwards. By returning home from your holiday, that indicates to us that your holiday met your satisfaction, and compensation will not be given. Sportingagent.com cannot sort out your problem once you return home.
8. Law and jurisdiction Any dispute between you and Sportingagent.com will be governed by the laws of England. Any legal action concerning your trip or these booking terms shall be brought in the English Courts, unless you live outside England when your local court will also have jurisdiction.